Video Tutorials:
Troubleshooting
1. The amount of food dispensed is not the same.
When food is just added to the machine, the first portion will beless. This is normal. After the third portion, the same amount will be dispensed.
2. The APP operation does not dispense the pet food properly.
1. Check if the power supply is normal, and if the battery power is sufficient when powered by batteries (indicated by the red light).
2. Check if the food bowl is overfilled. If the working indicator light is flashing red slowly, you need to clean the food bowl.
3. Check if the feed bin is empty. If the working indicator light is flashing red quickly, you need to refill it.
4. Check if the rotor is jammed. If the working indicator light is constantly red, remove and clean the rotor to solve the jam.
5. Check if the food size is too large, causing a blockage. The feeder supports dry food with a diameter of 2-15mm/0.08-0.6 inch.
3. The operation buttons on the panel do not work.
Check if the child lock light is on. After long pressing the unlock button for 2 seconds to unlock, the machine can be operated.
4. The feeder shows offline.
1. Keep the feeder within close range to the router (within 6m/19.7ft), without walls or other objects causing a weak signal.
2. Reset the feeder.
5. The pet feeder cannot connect to Wi-Fi.
1. Check if the machine is powered correctly.
2. Check if the account and password are correct, and enter the correct account and password (composed of letters, numbers, symbols, etc., 8-16 digits).
3. Check if the feeder is powered by batteries. APP operation is not supported when it is powered by batteries.
4. Email our customer service for assistance.
5. Reset the feeder.
FAQs
Q: How many portions does WOpet WiFi pet feeder hold?
A: The WiFi feeder dispenses up to 12 portions at most per meal.
Q: How much meals does the WOpet remote feeder dispense in a day at most?
A: Up to 6 meals per day.
Q: What is the maximum food size?
A: This feeder is designed for use with dry foods with a maximum size of 15mm (dry food only).
Q: Can I use the app with both iOS and Android?
A: The WOpet app is available to download on both iOS and Android. For IOS: Search "WOpet Life" directly in Apple Store. For Android: Search "WOpet Life" in Google Play Store.
Q: Is the stainless steel bowl removable?
A: Yes, the food-grade stainless steel bowl is removable and it doesn't just provide a hygienic feeding experience, but also prevents chin acne in pets.
Q: Will the WOpet automatic feeder still function if the WiFi disconnects?
A: WOpet automatic cat feeder remains functional even in the absence of a WiFi connection. It will reliably dispense food at the pre-set meal times, regardless of whether WiFi is available.
DOWNLOAD APP
WOpet life
Copyright © 2024 WOPET. All Rights Reserved.
